Do you know Chatbots?
Just like virtual assistants such as Siri, Cortana or Google Assistant, chatbots are tools equipped with Artificial Intelligence at the service of your customers.
Often represented in the form of an animated character, or more simply of a dialog box, where customers and prospects can ask their questions.
Today, they are increasingly present in our daily lives.
The biggest companies like Orange, Cdiscount, Air France and Leroy Merlin have their chatbots.
From now on, the implementation of Chatbot is no longer reserved only for large companies.
With our solution, we want to democratize it, make it accessible to VSEs and SMEs
A number that does not deceive...
62%
This is the percentage of French people who find that the sites do not yet offer enough tools to communicate and converse with their customers.
Survey carried out among 3,859 people spread across the whole of France aged 18 and over.
During the period from December 3 to 9, 2021
Performed online, on the BuzzPressFrance proprietary panel, according to the quota method
Why use a chatbot?
2. It boosts sales
- Live order via the Chatbot.
- Fast and simplified sales process
- Suggestion of products and/or services
They no longer need to call you, or search for a long time on your website. All they have to do is ask what they want, and the chatbot will find them.
4. It helps you know your customers better
- Collection of leads from your customers, and also from your future customers.
Thus, you will know your customers better and you will be able to communicate in a more personal and relevant way, to offer them personalized offers and to better target your marketing campaigns to have a real impact.
1. It automates customer service
- Welcoming customers.
- Answer questions instantly
- 24/7
In this way, you meet your customers' expectations as quickly as possible. Something to leave a good impression!
In this way, chatbots take care of secondary tasks and allow your employees to have more time available to devote themselves to more creative or value-added tasks.
3. He takes care of the payment
- Stripe module integrated into your Chatbot.
This helps to make the sales process easier and faster. Above all, the customer stays on your page and is not sent to another site to pay for his purchase.
5. It increases customer engagement
- Offers a personalized route.
How ? Thanks to the elements mentioned above: the chatbot helps you improve your knowledge of customers. Thus, you maximize the customer's experience with your brand and you focus on their satisfaction. A satisfied customer will more easily engage with your business.
6. He is never stressed
Customer service is not an easy job. Responding to disgruntled, upset, and even downright angry consumers all day long can be psychologically taxing. Stressed employees will perform less well and this can have an impact on the satisfaction of your customers and on the reputation of your company.
Unlike a human being, a robot has no emotion. He is indifferent to pressure, does not feel stressed, will not feel overwhelmed and will never burn out. He always offers a consistent, polite and uncomplicated response to customers, whatever the request.
How to build your Chatbot?
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Receipt of your quote request
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Setting up a videoconference or telephone meeting to discuss your project
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Edition of the quote
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Validation of the quote
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Setting up deadlines
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Editing your chatbot
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Update before launch
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Training session on managing your Chatbot or
"100%" program*
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Launching your Chatbot
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Launch follow-up
(72 hours)
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Visio or telephone debriefing
STEP 1 :
Project study
2ND STEP :
Creation
STEP 3:
Commissioning
Regarding your chatbot, before it is put online, we suggest that you follow a training course in order to:
- Know how the administration of the chatbot works.
- Organize content change.
- Study and collect the statistics of your prospects.
At the end of the training, you will have all the keys in hand, to manage and update it.
We also offer the "100%" service, if you do not want to take care of the management of your Chatbot*
We take care of everything: Administration of your Chatbot, management, content update**, collection and transfer of your prospects' statistics!
* Package for 1 year of management.
** 1 content change per year included.
You can now request a project study.
This will allow you to discover a Chatbot specially designed for data collection.
It will allow me to discover you, you and your activity, in order to be able to follow up on your project!
It is without obligation, and completely free.